FAQ

UPDTAED PRODCUTION / SHIPPING TIME

Please note that during the Holiday Season, and due to the ongoing COVID crisis, we are now avargaing 1 to 2 weeks for production + Shipping. As a reminder domestic (US) shipping is approximately 1 week and 2 to 3 weeks for international shipping. Please note that unfortunately shipping delays are outside of our control and we ask for your patience during these unprecedented times. If you do not get your order after 30 days from shipping, please contact us so we can file a claim for the missing item with the shipping company. Thank you for your support and we wish you a joyful Holiday Season!

You Have Questions, We Have Answers ... Maybe! ;-)

IS YOUR WEBSITE SAFE?

We take safety very seriously. Our website is secured and encrypted with a 256-bit SSL certificate. You can rest assured that all your data including contact, credit card, transaction information, etc., is protected by the same level of security used by banks.

HOW CAN I PAY FOR MY ORDER?

We accept all major Credit Cards, Debit Card, Amazon Payments, and Paypal.

DO YOU RESELL PERSONAL INFORMATION?

Absolutely NO! We believe in privacy, and we believe in protecting one's right to privacy. We will never sell nor share your information with any 3rd parties. We will only use the information you share with us to handle and deliver the order placed on our website. If you decide to join our Mailing list and Newsletter, we will be happy to send you our emails with promotions and the latest news, but only if you opt-in! Please note that we do use COOKIES on our website includiging Google Analuytics and Facebook. We use cookies to better deliver products and informations to our readers and guests based on their preferences.  We do not resell the information obtain by these cookies.

WHO CREATES YOUR APPAREL & DESIGNS?

We make all our designs right here in the heart of Manhattan. We are happy to share with you our love for NYC. We hope you will love our clothes and designs. We have so much fun making them. Please note that altough the designs are made in the US. The fabric and material used is sourced internationally including South America, Europe and China. 

WHERE CAN I FIND MORE INFORMATION ON BODEGUITA?

If you are interested in knowing more about the store, please check out the About us page -- Our Story. Here, we share our journey with you. If you have additional questions, please reach out! We will be happy to follow up with you.

HOW LONG DOES IT TAKE TO MANUFACTURE MY ORDER?

We try to make all the orders within 7 to 15 business days. As soon as you place the order online, you will receive email updates to let you know once we start working on your order and once is ready to ship. If available, we will also share Shipping Tracking information.

WHAT'S YOUR REFUND AND RETURN POLICY?

Please refer to our Returns and Exchanges page for additional information. If you cannot find your answer, please contact us.

ARE THERE DELAYS DUE TO COVID?

Unfortunately, COVID has caused serious delays and disruptions all around the world. If we start encountering delays disrupting our average timeline of 7-to-15-days of production, we will update our website accordingly. You can check at the top of this page for the latest updates on delays and shipping time -- Please stay safe and healthy!